Orders and Shipping

Orders

Orders placed Monday through Friday will be shipped within 3-5 business days. Orders placed after 1:30pm EST will not be processed until the following business day. Orders placed on weekends or holidays will not be processed until the following business day. 

Order Confirmation

Once you have placed an order, a confirmation email will be sent to the email address you provided. It will include your order number, billing and shipping address, item descriptions and number. Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number. It may take up to 48 hours for your tracking number to be activated. 

Pre Orders

Payment is charged immediately at checkout, not when the item ships. All preorders will have an estimated ship date listed on the product page in the description. Please note that this ship date is not guaranteed.

If you order a preorder item with an in-stock item, both items will ship together when the preorder item becomes available. If you would like your items to ship separately, please email info@capsulejewelry.ca for further information or please place two separate orders.

Shipping Within Canada

Please note that shipping times are additional to our 3-5 business day processing times. Remote or rural areas may experience longer delivery times. Shipping is free for orders over $150 and $20 Express or $15 Standard for orders under $150. 

Shipping outside of Canada

Currently, we only offer shipping outside of Canada to the United States. We offer standard shipping for $20 on orders less than $150 and free standard shipping on orders over $150. United States standard shipping is approximately 4-8 business days from the time the order is fulfilled and sent out for delivery. If you have any questions regarding shipments outside of North America, please contact us at info@capsulejewelry.ca

*** In the rare event that your shipment is delayed, or any issues arise in production that could affect your order, we will contact you immediately with any details and information.***

 Pricing

Our prices are in Canadian dollars. On the payment page, the price will be displayed and charged in Canadian dollars. Prices on our website do not include tax. Sales taxes will be added at checkout for all orders being shipped within Canada.